Claims
In the event that you suffer a loss you should notify your
insurers as soon as possible
You should however:
- take all reasonable steps to minimise the loss
- take all reasonable steps to prevent a loss spreading
- notify the claim promptly
- advise the appropriate authorities in the event of a loss or
damage (e.g. police)
- not hinder the insurer in the claims investigation process
and assist them at all times
- not carry out any repair work without the express consent of
the insurer unless you are doing so to prevent further loss.
Failure to comply with the above may render the claim
invalid
When reporting a claim you should have available the
following information:
- the correct policy number
- the name of the insured/policyholder NOT the leaseholder or
tenant
- your relationship to the policyholder (i.e. lessee)
- the full risk address at which the incident occurred
- the date of the incident
- as full a description of what has occurred as possible,
including what has been lost/damaged
- a contact name and telephone number of a person in authority
- information about any estimates/invoices that may already
have been obtained
- whether there are any other insurances in place that may
cover the loss